By Christof Ebert
Practical method of software program size
Contains hands-on reviews
Read Online or Download Best practices in software measurement : how to use metrics to improve project and process performance PDF
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Extra info for Best practices in software measurement : how to use metrics to improve project and process performance
Milestones and gating decisions are feasible and visible. The effects of underlying assumptions are known and can be adjusted to changing business needs. New applications are faster to market once they have been developed before for another market. What does this mean for the company? Measurement is a cultural change. Too often software engineers and management only realize the value of measurement when some unfortunate event has occurred. Projects are failing, product quality is below all expectations, deliveries are delayed, or teams realize that they will never meet the objectives.
Hence, its tool support requires high flexibility for the adjustment or tuning of the measurement process of the customer satisfaction determination. Based on this first step of mapping software metrics to the empirical aspects of customer satisfaction, we have defined a default mapping table in order to determine the customer satisfaction based on the different intervals of the metrics values. 42 3 Planning the Measurement Process Software metrics Model Measurement mapping Multi-attribute measurement of the customer satisfaction Model Evaluation Product metrics architecture metrics - component metrics - conf iguration metrics - data base metrics run-ti me metrics - task metrics - data handling metrics - human interf ace metrics docume ntation metrics - manual metrics - dev elopment metrics - marketing metrics Product - f unctionality - reliability - usability - efficiency - modify - transf erability - design - ergonomics - warranty - price-perf ormance ratio Process metrics manage ment metrics - project metrics - conf iguration metrics - SQA metrics life cycle metrics - phases metrics - milestone metrics - workf low metrics CASE metrics - method metrics - paradigm metrics - tool metrics Process Calculation model Measure characteristics - consulting - amount of contract - project management - quality management - at the data fixed - work atmosphere - tranparency Calculation model Customer saticfaction Resources metrics personnel metrics - skill metrics - communication metrics - productiv ity metrics SW resources metrics - paradigm metrics - perf ormance metrics - replacement metrics hardware metrics - reliability metrics - perf ormance metrics - av ailability metrics Resources - teamwork - prof essional compentence - complaint management - support Fig.
The selection of metrics based on a special or general measurement view on the kind of measurement and the related measurement goals (as a set of metrics) based on goal-directed approaches, which we discuss in Chap. 10, x Adjustment. the measurement characteristics of the metrics for the specific application field (as measurement characteristics of the metrics) as we describe in Chaps. 5 and 9, x Migration. the installation and integration of the measurement approach in the software development process (as application of the metrics in a measurement and controlling process), discussed by examples in Chaps.